Refund Policy

1. Digital credits and subscriptions

Credits and subscription access are digital services delivered through your account. The price, credits, plan period, and any renewal terms are shown before checkout. Payment processing and settlement timing are controlled in part by the payment provider.

Subscription credits are delivered monthly — yearly plans are split into 12 monthly grants (Starter 1,000/mo, Pro 5,000/mo). Unused subscription credits may roll over at most 20% of the monthly allotment (Starter 200, Pro 1,000) as an auditable credit_ledger bucket; any remainder resets at cycle end. Packs you buy outright (e.g., $5/200 legacy, $25/1,000 recommended, $1.99/300 trial when available) never expire and are not reset. All credit mutations update user.credits and credit_ledger in one transaction for auditability.

2. Automatic generation-credit refunds

When a paid AI generation fails before it settles, the service automatically returns the deducted credits via the credit-compensation path (refundCredits). This is a credit adjustment, not a refund of the original payment. A successful generation that has already consumed credits is not automatically reversed. Failed or timed-out videos that were charged (e.g., 150/300/600 depending on tier) are restored to your balance and recorded in the ledger with reason video_generation_refund / gemini_generation_refund.

3. When to contact us

Please contact us promptly about duplicate charges, an amount that does not match checkout, an unauthorized transaction, failure to receive a purchased service, or a material technical problem that prevented use of a paid feature.

4. Requests for payment refunds

We review refund requests using the payment record, service status, account history, and applicable law. Approved refunds are normally sent to the original payment method. The payment provider or bank controls the final posting time.

5. Used credits and misuse

Credits already consumed by successful generations are generally not refundable. We may deny requests involving fraud, abuse, repeated chargebacks, or violations of the Terms, while preserving any rights required by law.

6. Subscription cancellation

Cancellation stops future renewal when the request is accepted by the applicable account or payment controls. It does not automatically refund a completed billing period. Any refund for unused subscription time is reviewed under section 4 and applicable law. Yearly installments already granted remain in your balance subject to the 20% rollover cap; ungranted future installments are not issued after cancellation.

7. What to include in a request

Use the contact page and include the account email, order or transaction identifier, purchase date, and a short description of the issue. Do not send full card numbers, passwords, private keys, or other secrets.

8. Policy changes

We may update this Policy as payment methods or the service change. The version in effect at the time of purchase generally applies, except where a change is required by law.