Refund Policy
Effective date: September 5, 2026
This Refund Policy describes how Gemini Omni Editor handles credit purchases, subscriptions, service failures, and cancellation requests.
1. Digital credits and subscriptions
Credits and subscription access are digital services delivered through your account. The price, credits, plan period, and any renewal terms are shown before checkout. Payment processing and settlement timing are controlled in part by the payment provider.
2. Automatic generation-credit refunds
When a paid AI generation fails before it settles, the service may automatically return the deducted credits. This is a credit adjustment, not a refund of the original payment. A successful generation that has already consumed credits is not automatically reversed.
3. When to contact us
Please contact us promptly about duplicate charges, an amount that does not match checkout, an unauthorized transaction, failure to receive a purchased service, or a material technical problem that prevented use of a paid feature.
4. Requests for payment refunds
We review refund requests using the payment record, service status, account history, and applicable law. Approved refunds are normally sent to the original payment method. The payment provider or bank controls the final posting time.
5. Used credits and misuse
Credits already consumed by successful generations are generally not refundable. We may deny requests involving fraud, abuse, repeated chargebacks, or violations of the Terms, while preserving any rights required by law.
6. Subscription cancellation
Cancellation stops future renewal when the request is accepted by the applicable account or payment controls. It does not automatically refund a completed billing period. Any refund for unused subscription time is reviewed under section 4 and applicable law.
7. What to include in a request
Use the contact page and include the account email, order or transaction identifier, purchase date, and a short description of the issue. Do not send full card numbers, passwords, private keys, or other secrets.
8. Policy changes
We may update this Policy as payment methods or the service change. The version in effect at the time of purchase generally applies, except where a change is required by law.
Need help with a purchase or cancellation?
Contact Gemini Omni Editor